At ra999, your privacy is not an afterthought — it is a core part of how we build and operate our platform. This Privacy Policy explains in plain, straightforward language exactly what personal data ra999 collects from Pakistani players, why we collect it, how we use and protect it, and what rights you have over your own information. We encourage you to read it in full before registering or continuing to use ra999.im.
Six principles that guide every decision ra999 makes about the personal data of our Pakistani players. The full legal policy follows below.
ra999 only collects personal data that is genuinely necessary for account operation, identity verification, payment processing, and regulatory compliance. We do not collect data for its own sake.
ra999 never sells your personal data to third parties. Data is shared only with service providers who operate under strict confidentiality agreements and with regulators where required by law.
All personal data transmitted to and from ra999 is protected by 256-bit SSL/TLS encryption. Sensitive stored data, including payment details, is encrypted at rest using industry-standard protocols.
You have the right to access, correct, export, and request deletion of your personal data at any time. ra999 will honour all valid data rights requests within 30 days of receipt.
ra999 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. Account data is deleted or anonymised within 90 days of account closure.
In the unlikely event of a data breach affecting your personal information, ra999 will notify affected users promptly and take immediate steps to contain the incident and prevent further exposure.
ra999 ("we," "us," "our," or "the Platform") operates the online casino and sports betting website accessible at ra999.im. ra999 is the data controller responsible for the personal data collected through the Platform and through any associated customer support, marketing, and payment channels.
This Privacy Policy applies to all personal data processed by ra999 in connection with your use of the Platform, including your account registration, gaming and betting activity, deposits and withdrawals, customer support interactions, and any marketing communications you have opted into.
ra999 collects personal data across several categories depending on how you interact with the Platform. The table below summarises the main categories of data we may hold about you:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC/passport number, photograph | Account registration, KYC verification, age confirmation |
| Contact Data | Email address, mobile number, city (e.g. Karachi, Lahore, Islamabad) | Account communications, security alerts, support |
| Financial Data | JazzCash/EasyPaisa account references, HBL/UBL/Meezan Bank account details, transaction history | Processing deposits and withdrawals in PKR, fraud prevention |
| Gaming Data | Game history, bet amounts, wagering patterns, win/loss records, session durations | Service delivery, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, device type, browser, operating system, cookies, session tokens | Security, fraud detection, platform optimisation |
| Communications Data | Live chat transcripts, support emails, feedback submissions | Customer support, quality assurance, dispute records |
| Marketing Data | Promotional preferences, opt-in/opt-out records, campaign interaction history | Delivering relevant offers only where consent has been given |
ra999 does not intentionally collect sensitive personal data (such as health information, religious beliefs, or political opinions). If such data is inadvertently received, it will be deleted promptly.
ra999 collects personal data through the following channels:
ra999 processes your personal data on one or more of the following legal grounds:
ra999 uses your personal data for the following purposes:
ra999 does not sell, rent, or trade your personal data. We share personal data only in the following limited circumstances:
ra999 uses cookies and similar tracking technologies to operate and improve the Platform. The categories of cookies we use are:
You can manage cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the ra999 Platform. ra999 does not use third-party advertising or retargeting cookies.
ra999 applies a layered security architecture to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:
Despite these measures, no method of electronic transmission or storage is completely secure. ra999 cannot guarantee absolute security but is committed to maintaining industry-standard protections and to continuous improvement of our security posture.
In the event of a data breach that poses a material risk to affected users, ra999 will notify impacted individuals promptly and provide clear guidance on protective steps they should take.
ra999 retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. Our standard retention periods are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account & identity data | Duration of account + 5 years post-closure | AML regulatory obligation |
| Financial transaction records | 7 years from transaction date | Legal / regulatory obligation |
| Gaming history | 5 years from account closure | Dispute resolution, regulatory compliance |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute evidence) |
| Marketing preference records | Until consent withdrawn + 1 year | Consent / legal basis documentation |
| Technical / log data | 12 months from collection | Security monitoring |
Once the applicable retention period expires, ra999 will securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.
As a ra999 user, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting ra999 support via live chat or at the email address listed in Section 13.
Request a copy of all personal data ra999 holds about you.
Request correction of inaccurate or incomplete personal data.
Request deletion of your data where there is no lawful basis for continued processing.
Request that ra999 limit processing of your data in certain circumstances.
Receive your data in a structured, machine-readable format for transfer to another service.
Object to processing based on legitimate interests, including direct marketing.
ra999 will respond to all valid data rights requests within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days and will notify you accordingly. ra999 will not charge a fee for handling data rights requests except in cases of manifestly unfounded or excessive repetition.
The ra999 Platform is strictly intended for users who are 21 years of age or older. ra999 does not knowingly collect, process, or retain personal data from anyone under this age. If ra999 becomes aware that personal data has been collected from an underage individual, we will take immediate steps to delete that data and close the associated account.
If you are a parent or guardian and believe that a person under 21 has registered on ra999, please contact our support team immediately via live chat or at the email address in Section 13. ra999 will investigate and act on all such reports within 24 hours.
ra999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform services. The effective date at the top of this page will always reflect the date of the most recent revision.
Where changes are material — meaning they significantly affect how ra999 processes your personal data or the rights available to you — ra999 will provide advance notice via email to your registered address and/or through a prominent notice on the Platform prior to the changes taking effect. For minor, non-substantive updates such as formatting corrections or clarifications, ra999 is not obligated to provide specific advance notice.
Your continued use of the ra999 Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you should cease using the Platform and may request account closure by contacting ra999 support.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have concerns about how ra999 has handled your personal data, please get in touch through one of the following channels:
When submitting a data rights request or privacy complaint, please include your registered ra999 username, the email address associated with your account, and a clear description of your request or concern. This information will allow our team to locate your account and respond as efficiently as possible.
If you are dissatisfied with ra999's response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction or to the licensing authority under which ra999 operates. ra999 will cooperate fully with any such regulatory investigation.
Join over 500,000 Pakistani players who trust ra999 for secure cricket betting, live casino, and instant PKR payouts via JazzCash and EasyPaisa. Players must be 21 or above.